About Us

Ping An OneConnect Bank (Hong Kong) Limited (“PAOB”), a wholly-owned subsidiary of OneConnect Financial Technology Co., Ltd. (“OneConnect”) (NYSE:OCFT) and a member of Ping An Insurance (Group) Company of China, Ltd. (“Ping An”) (HKEx:2318; SSE:601318), is committed to establishing a virtual banking ecosystem by optimising customer-centric services through its innovation and sophisticated technology. PAOB was granted a virtual banking licence by the Hong Kong Monetary Authority (HKMA) in May 2019. PAOB is developing diverse business segments including retail banking and SME banking.

Contact Us

If you have experienced any technical difficulties, feel free to connect with our Customer Service Representative on our in-app Live Chat session.

Alternatively, you may also contact our PAOB Customer Service Representative by phone or email.

Service Phone Number / Email Service Hours
General Enquiry and Technical Support (852) 3762 9900
(Including public holidays)

Please be aware that PAOB has engaged a third party service provider which mainly provides Customer Service and Technical Support. The third party service provider is under a duty of confidentiality to PAOB, and is strictly forbidden to expose or share any information to any unauthorized personnel. Protecting our customer personal data is always our first priority, only authorized personnel within PAOB or authorized personnel from the third party service provider shall be allowed to access to any of our data.

Office Address: Room 1903-04, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong